At Grafe Auction, our online auctions are a symphony of precision and expertise. While the excitement of a live auctioneer is reserved mostly for our real estate events, the energy and thoroughness we put into our online auctions are second to none. This post offers a deep dive into the detailed process behind each major online auction, and discover the meticulous preparation behind them. From site visits to auction day coordination, learn how we ensure a flawless online auction experience for both buyers and sellers.
Our journey begins with our team visiting the auction site. Here, we meticulously catalog every item that will be listed. This hands-on approach ensures we capture the true essence and condition of each piece, providing our online buyers with a comprehensive understanding of what they're bidding on.
We have a dedicated team that travels throughout the country to each auction site. Experts in their field, some of these employees have been with Grafe Auction for 20+ years! Before beginning the catalog, they walk the site in order to determine the best flow for the auction. They pay attention to what they think buyers will be most interested in, while keeping in mind what order will also benefit the sellers.
Each item is photographed and then uploaded from our mobile logistics app to our site where bidders will have a chance to view them. This digital presentation is crucial in an online setting, where visual accuracy is key to building buyer trust and interest. Each item has several photos taken at various angles in order for bidders to get an idea of the quality of the item. This is especially important to us because we always want to be transparent about items in our auctions.
Once our auction inventory is live, our marketing team kicks into high gear. We leverage SEO, email marketing, social media, search engine marketing, display marketing, video marketing, and targeted advertising to attract a diverse audience of buyers. Engaging content, including behind-the-scenes videos, keeps our audience excited and informed about our unique offerings.
Our online platform allows for pre-auction bids and extensive viewing of items. This period is vital for buyers to assess and plan their bidding strategies, fostering a competitive and fair auction environment. Additionally, potential bidders who are local to the auction (or are willing to travel), are allowed to preview and inspect the items typically the day before the auction. We understand that it's not always easy to judge an item by a photo, so it's important to us to provide this option.
Auction day at Grafe Auction is the culmination of extensive planning and coordination, where every detail is managed to ensure a flawless experience for our bidders. Our dedicated team closely monitors the online platform, vigilantly overseeing the bidding process to maintain transparency and fairness.
Understanding that technical glitches can occur, especially in a digital setting, we have a skilled support team ready to assist. They swiftly address any issues, from login troubles to bidding errors, ensuring that every participant has uninterrupted access and a fair chance to compete. This commitment to technical excellence and customer service is a cornerstone of our auction day operations.
In addition to technical support, our customer service representatives are available to answer questions about the auction process, provide additional details about items, and assist with last-minute registrations. This comprehensive support ensures that both seasoned bidders and first-time participants feel confident and informed throughout the event.
The close of an auction is just the beginning of our post-auction service at Grafe Auction. Our team immediately shifts focus to a seamless post-auction process, prioritizing effective communication with the buyers. We send out detailed invoices, payment instructions, and on the auction page itself there is available item removal information, ensuring clarity and ease for our customers. Payment processing is handled with the utmost efficiency and security. Our system ensures that transactions are processed swiftly and securely, giving buyers peace of mind.
When it comes to removing purchased items, we understand the importance of flexibility and convenience. Typically, item removal starts the day after the auction and can extend for 2-7 days, depending on the auction's size. We provide a well-organized and efficient pick-up process, with staff available to assist buyers in locating their items.
For those unable to remove items in person, we offer contact information in order to arrange shipping. Our team provides buyers with reliable shipping and trucking company contacts, facilitating the safe and timely delivery of items to their new owners.
Choosing Grafe Auction for your online bidding needs means partnering with a team dedicated to excellence in every aspect of the auction process. From the meticulous planning and preparation stages to the excitement of auction day, and through to the comprehensive post-auction follow-up, our team works tirelessly to ensure a smooth, enjoyable, and successful experience for both buyers and sellers.
Our technological expertise, combined with our commitment to customer service, sets us apart in the online auction industry. We take pride in offering a platform that is not only user-friendly and secure but also enriched with the excitement and engagement of a live auction. At Grafe Auction, we don't just conduct auctions; we create memorable and rewarding experiences for our community of buyers and sellers.