First off apologies that you are here because we know as well as you how frustrating it can be when you are unable to bid. Hopefully, this guide can solve the current issues you are having. Let’s get right to it then.

A couple of common issues that may be caused by being unable to bid could be that your profile has not been fully completed. 

  • Make sure that you have input your primary phone number along with a current address on your profile page
  • For the address, make sure you fill it into the first address line section. You can verify this by going under your profile page and looking at the account details section. 
  • Another thing to check is that you have verified your email with us. After you created your profile we automatically sent you a confirmation email with a link you have to click to verify you have access to that email account. Sometimes that email likes to sneak into the spam/junk folder so be sure to check there if you haven’t seen it. The email confirmation needs to be done before you are able to bid.

If the above steps didn’t solve your problem try verifying that the website is connected to the server. To do this simply look at the main menu bar and verify if the colored circle (mobile users may have to rotate their phone to landscape view) is red/yellow/green. 

  • If it’s green you are connected
  • If it’s yellow it is working on connecting
  • If it’s red you are disconnected

Another issue that may be affecting your ability to bid is your computer's clock. If you are noticing strange time increments on your bid timer i.e anything above 00:20, the timer starting at 00:05, just flat out reading 00:00, or maybe the item selling before the timer expires, it likely means your computer’s clock is out of sync. To fix this visit time.gov and look towards the right side of the screen, there you will learn how close you are to the UTC and you can adjust your computer’s clock accordingly. You may also wish to adjust your computer clock to “auto-sync” with the official UTC time. 

If you are still having trouble bidding please contact us

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